Cookie Policy - MySolace

# Cookie Policy

**Last Updated:** January 31, 2026

MySolace (“we,” “our,” or “us”), operated by **TRIAXIS LTD**, uses cookies and similar tracking technologies on our website and memorial platform (mysolace.me). This Cookie Policy explains what cookies are, how we use them, and how you can control your cookie preferences.

**Service Operator:**
– **Company Name:** TRIAXIS LTD
– **Company Registration Number:** 16978369
– **Registered Address:** 71-75 Shelton Street, Covent Garden, London WC2H 9JQ, United Kingdom

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## 1. What Are Cookies?

Cookies are small files stored on your device (computer, tablet, or mobile phone) when you visit a website. They allow websites to recognize your device and remember information about your visit. Cookies can be:

– **Session Cookies:** Deleted when you close your browser
– **Persistent Cookies:** Stored on your device for a longer period (days, weeks, or years)

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## 2. Cookies We Use

MySolace uses the following categories of cookies:

### 2.1 Essential/Necessary Cookies (No Consent Required)

These cookies are required for the website to function properly. You cannot opt out of these.

| Cookie Name | Purpose | Duration | Provider |
|—|—|—|—|
| wordpress_logged_in_{hash} | User login authentication | Session/14 days | WordPress |
| wordpress_test_cookie | Tests if cookies are enabled | Session | WordPress |
| wordpress_{hash} | Admin authentication | Session | WordPress |
| um_* | Ultimate Member user authentication and profile data | Session/Persistent | Ultimate Member |
| um_user_notice_{ID} | Remembers user notifications in profile | Persistent | Ultimate Member |

### 2.2 Functional Cookies (Consent Recommended)

These cookies enhance user experience by remembering preferences and settings.

| Cookie Name | Purpose | Duration | Provider |
|—|—|—|—|
| wp-settings-{UID} | Dashboard and interface preferences | 1 year | WordPress |
| wp-settings-time-{UID} | User settings timestamp | 1 year | WordPress |
| comment_author_{hash} | Remembers commenter’s name | 347 days | WordPress |
| comment_author_email_{hash} | Remembers commenter’s email | 347 days | WordPress |
| comment_author_url_{hash} | Remembers commenter’s website | 347 days | WordPress |

### 2.3 Analytics Cookies (Opt-in – We Recommend Accepting)

These cookies help us understand how visitors use our website to improve the service.

**Note:** We have configured Google Analytics to retain data for **90 days** in compliance with our Privacy Policy.

### 2.4 Third-Party Service Cookies

These cookies are placed by third-party services we use:

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## 3. How We Use Cookies

We use cookies to:

– Enable you to log in and access your memorial profiles
– Remember your preferences and settings
– Prevent fraudulent transactions (Airwallex security)
– Improve our website performance and user experience
– Analyze website traffic and user behavior
– Store payment-related information securely (via Airwallex)
– Provide personalized memorial experiences
– Comply with GDPR and data protection requirements

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## 4. Your Cookie Preferences

### Essential Cookies:
You cannot opt out of essential cookies as they are required for the website to function. If you disable them, you will not be able to log in or use MySolace features.

### Optional Cookies (Analytics & Functional):
You can control these cookies through:

1. **Your browser settings** – Most browsers allow you to refuse cookies or alert you when cookies are being sent
2. **Cookie consent banner on our website** – Accept or reject optional cookies
3. **Third-party tools:**
– Google Analytics Opt-out Browser Add-on: https://tools.google.com/dlpage/gaoptout
– Airwallex Cookie Settings: https://www.airwallex.com/privacy-policy

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## 5. Browser Cookie Management

Most browsers allow you to:
– View stored cookies
– Delete cookies
– Block cookies by default
– Block cookies from specific websites

### Steps for popular browsers:

**Chrome:**
Settings → Privacy and security → Cookies and other site data → All cookies and site data

**Firefox:**
Preferences → Privacy & Security → Cookies and Site Data → Manage Data

**Safari:**
Preferences → Privacy → Manage Website Data

**Edge:**
Settings → Privacy, search, and services → Clear browsing data → Cookies

**Mobile Browsers (iOS/Android):**
Settings → Privacy → Clear browsing data → Cookies

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## 6. Disabling Cookies

If you disable cookies, you may not be able to:
– Log in to your account
– Access your memorial profiles
– Upload photos or videos
– Leave comments on memory walls
– Complete payment transactions (Airwallex requires cookies for security)

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## 7. Cookie Retention and Deletion

– **Session cookies** are automatically deleted when you close your browser
– **Persistent cookies** are stored according to their duration (see table in Section 2)
– You can manually delete cookies through your browser settings
– We do not retain cookie data longer than necessary for their purpose
– **Analytics data** is retained for 90 days maximum (Google Analytics)

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## 8. Third-Party Links

MySolace may contain links to third-party websites and services. This Cookie Policy only applies to mysolace.me. Third-party websites have their own cookie policies, and we are not responsible for their cookie practices. Please review their policies before using their services.

**Third-party services we use:**
– Airwallex (payment processing)
– Google (authentication and analytics)
– Hostinger (web hosting)

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## 9. GDPR Compliance (EU Users)

For users in the European Union:
– We obtain your consent before placing non-essential cookies
– You can withdraw consent at any time through browser settings
– Essential cookies are exempt from consent requirements under GDPR
– You have the right to access, delete, and port your data (see Privacy Policy)

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## 10. Changes to This Cookie Policy

We may update this Cookie Policy periodically to reflect changes in:
– Our cookie usage
– Technology and legal requirements
– New third-party services

Changes will be posted on this page with an updated “Last Updated” date. Your continued use of MySolace after changes constitutes your acceptance of the updated Cookie Policy.

For significant changes, we will notify you via email.

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## 11. Contact Us

If you have questions about this Cookie Policy or our cookie practices, please contact us at:

**Email:** office@mysolace.me

**Website:** mysolace.me

**Mailing Address:**
TRIAXIS LTD
71-75 Shelton Street
Covent Garden
London WC2H 9JQ
United Kingdom

**Response Time:** We will respond to inquiries within 30 days.

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**Last Updated:** January 31, 2026
**Effective Date:** January 31, 2026
**Applicable Jurisdictions:** United Kingdom, EU (GDPR), and all countries where MySolace operates

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**By using MySolace, you consent to our use of cookies as described in this Cookie Policy.**